RETURNS & EXCHANGES

 

Damages

Occasionally, pieces arrive broken in the mail. Please notify us if this is the case, including a photo of the damage and we will do our best to replace it as soon as possible.


Returns

Because we are a small studio and all pieces are made-to-order, we do not provide refunds for wares. If for some reason the work is not to your liking, pieces can be returned within 30 days of purchase for store credit at the shippers expense.


Marking

Many of our pieces are finished in a semi-matte, satin glaze. Scraping cutlery over the surface of a matte glaze can often leave light marking on the surface of your piece. Marking can be more or less noticeable depending on the color of the glaze and the pressure of said cutlery, however you will find over time that these marks tend to blend out into a general patina on your plate or bowl. If this marking is an issue for you, please send us an email to inquire about finishing your piece with a glossy glaze.